Refund Policy

Effective date: 2026-05-14 Last updated: 2026-05-14

This Refund Policy explains how refunds work for heavyparts.ai subscriptions. It is part of our Terms of Service.

1. Overview

We offer different refund options depending on how soon after subscribing you request a refund:

These windows apply both to your initial subscription and to each monthly auto-renewal. In other words, every time you are billed, a new 7-day full-refund window opens.

2. 7-Day Full Refund (Days 0–7)

If you change your mind within 7 days of a payment, we will refund the full amount, no questions asked.

How to request

1. Email team@heavyparts.ai with the subject line "Refund Request".
2. Include the email address associated with your account.
3. We respond within 1 business day and process the refund within 1–2 business days.

The refund is issued to the original payment method. Depending on your bank or card issuer, the refunded amount may take 5–10 business days to appear in your account.

After a 7-day refund is issued, your subscription is canceled immediately and your account is downgraded.

3. Prorated Refund (Days 8–30)

Between days 8 and 30 of a billing cycle, you may request a prorated refund for the unused portion of the current cycle. Approval is at our discretion and granted on good-faith requests.

How to request

1. Email team@heavyparts.ai with the subject line "Prorated Refund Request".
2. Briefly explain why you're requesting a refund (we use this only to improve the Service — not to discourage refunds).
3. We will review and respond within 2–3 business days.

The prorated amount is calculated as:

(days remaining in cycle / 30) × subscription fee

rounded to the nearest dollar. The refund is issued to the original payment method.

If approved, your subscription is canceled immediately and your account is downgraded.

4. After Day 30

After day 30 of a billing cycle, we do not issue refunds for that cycle. However:

• You can cancel your subscription at any time. See our Cancellation Policy.
• Cancellation stops the next auto-renewal. You continue to have full access until the end of the current paid period.
• You are not charged for any subsequent cycles after cancellation.

5. Exceptions — No Refund Available

Refunds will not be issued in the following cases:

• Terms of Service violations: If your account is suspended or terminated for violating our Terms of Service or Acceptable Use Policy, no refund will be issued.
• Chargebacks: If you initiate a chargeback with your bank or card issuer instead of requesting a refund from us, we will dispute it and may suspend your account during the dispute. To protect both parties' Stripe accounts, please always contact us first.
• Fraud or abuse: If we determine in good faith that a refund request is fraudulent, abusive, or part of a repeat pattern, we may decline it.

6. Special Cases

Service outage

If the Service is unavailable for more than 8 consecutive hours during your subscription period, and the outage is caused by us (not by third-party provider downtime, your network, or force majeure), email team@heavyparts.ai with "Service Credit Request" in the subject. We may offer a service credit or partial refund at our discretion.

Billing errors

If you were charged incorrectly (e.g., duplicate charge, charged after cancellation), email team@heavyparts.ai with "Billing Error" in the subject. We will correct the error within 1–2 business days.

7. How to Avoid Chargebacks

We strongly prefer that you request a refund from us rather than initiating a chargeback with your bank.

• Chargebacks are costly to both parties and harm Stripe account health for everyone.
• They can take weeks to resolve compared to our 1–2 day turnaround.
• They are unnecessary — we honor legitimate refund requests within our stated windows.

If you believe a charge is incorrect, contact us first at team@heavyparts.ai. We respond within 1 business day and will resolve legitimate issues quickly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notice at least 14 days in advance and apply only to subsequent purchases — not to refund requests already in flight or refund windows already open at the time of the change.

9. Contact

For refund requests or questions:

heavyparts.ai — operated by Heavy Parts AI LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA Email: team@heavyparts.ai